Sales Admin

1. Order Management & Fulfillment

End-to-End Processing: Manage the full order lifecycle for export customers, from preparing proforma invoices to keying orders into the system.

Logistics Coordination: Liaise with customers, warehouses, and logistics providers (e.g., CEVA) to check stock availability and ensure timely shipment.

Order Documentation: Ensure all necessary documentation is accurate and keep meticulous track of order statuses.

Returns & Rejections: Handle return orders post-delivery and manage rejected export orders, including issuing credit notes and coordinating with logistics partners.

2. Pricing & Data Maintenance

System Updates: Perform monthly Temporary Price Reduction uploads and update pricing structures within SAP.

Pricing Communications: Inform customers of price changes and raise relevant COAS documents as required.

Forecast Tracking: Maintain and update export forecast spreadsheets whenever new information is received to ensure accurate demand planning.

3. Financial Support & Rebates

Accruals & Rebates: Manage rebates and accruals (FMP) for Export, Ecommerce, and IDT channels.

Financial Liaising: Assist the Finance department with documentation and liaise with relevant stakeholders to issue credit notes.

4. Customer Account & Asset Management

Account Administration: Manage the creation and updating of customer accounts, including filling out creation forms and ensuring SAP data integrity.

Form Maintenance: Regularly update Export Order Forms with the latest SKU codes and pricing.

Pallet Management: Coordinate with customers for pallet collections and raise necessary Delivery Orders.

5. Distributor Management

Claims Administration:Compile and audit all submitted fixed and variable claims. Ensure proof of execution and all necessary supporting documentation are accurately attached.

Pricing & Data Maintenance: Manage the uploading of current pricing and maintain distributor price lists.

SKU Transition: Communicate and manage SKU transitions to ensure distributor alignment and stock continuity.

System support: Gathering all inquiries and issues to ensure they are directed to the correct party for resolution.

6. Commercial Execution Support

Tracking & Business Updates: Maintenance of division reporting updates based on business needs

Maintenance of all sales reports (Daily Flash Sales, All Net Sales & Scan Sales Related)

Manage the set up, maintenance and tracking of all display activities

Update competitor tracker & updates based on business needs