Job Description & Requirements
- Process customer orders and inquiries via email, purchase order or phone call.
- Submit soft copies of invoices through customers email addresses or online portals.
- Execute and manage order processing transactions accurately, including product selection, pricing, and delivery schedules.
- Handle order modifications, cancellations, and return/exchange requests, ensuring compliance with company policies.
- Maintain systematic and detailed records of orders and invoices, with complete document filling.
- Collaborate with customers and finance teams to resolve pricing discrepancies, credit issues, or payment delays related to orders.
- Minimum GCE O Levels qualification
- Minimum 1 year of experience in order processing and handling customer inquiries
- Knowledge of MS office (Word and Excel)
- Ability to work independently and a good team player
- Excellent customer service and communication Skills
- Polite and professional communication via phone and email
- Willingness to learn and adapt to new tasks
- Salary commensurate with experience
- Immediate or short-notice availability preferred
