Job Description

Job Summary:

We are looking for a Sales Account Manager to join our team. The role involves managing and growing client accounts, developing and implementing strategic account plans, negotiating contracts, and ensuring customer satisfaction.

Key Responsibilities:

Client Relationship Management:

Build and maintain strong, long-term relationships with clients to foster loyalty and satisfaction.
Act as the primary point of contact for clients, addressing concerns and proactively identifying solutions.

Strategic Account Planning:

Develop and execute customized account strategies aligned with client goals and company objectives.
Regularly assess account health and identify opportunities for growth and optimization.

Contract Negotiation & Management:

Lead contract discussions and ensure mutually beneficial terms for both clients and the company.
Manage renewals and renegotiations to maintain sustainable client partnerships.

Customer Satisfaction & Support:

Address client issues promptly to ensure timely resolution and satisfaction.
Gather feedback to improve service delivery and ensure continuous client success.

Collaboration with Internal Teams:

Work closely with sales, marketing, and customer support teams to ensure client needs are met efficiently.
Provide internal teams with valuable insights and feedback to enhance client experience.

Sales & Revenue Growth:

Identify opportunities to grow accounts through up-selling and cross-selling.
Develop strategies to drive account expansion and meet sales targets.

CRM Management & Reporting:

Maintain accurate client records and track sales activities using CRM software.
Generate regular reports to track performance, sales pipeline, and account health.