RQ25-07012025-001 L2 Production Support (Middleware)

Responsibilities:

• Monitoring applications and infrastructure alerts.
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements.

Requirements:

• Minimum 1 year of experience in an application support role.
• Proficiency inUnix commands, Shell scripting, and SQL queries.
• Knowledge ofJob scheduling, Kafka, and ActiveMQis a plus.
• Exposure to the banking industry is advantageous.
• Dynamic individual with a thirst for learning.
• Strong team player with excellent interpersonal skills.
• Ownership-oriented with the ability to meet SLAs without compromising on work quality.
• Provide 24x7 operational support for all production practices including weekends and holidays for Bank Security Apps.
• Work in shift on-site to provide 24x7 operational support including weekends and holidays as per assigned roster. Roster is 5-day work per week.
• The role requires support during night shifts, weekends, and public holiday