Job Responsibilities
- Responsible for forwarding and receiving of all information pertaining to the department
- Receive, record, and distribute various reports / information
- Prepare assignments for morning / evening room attendants
- Prepare Housekeepers daily reports
- Receive, record, and transmit guest requests accurately
- Responsible for entering accurate room status into computer daily and investigate discrepancies.
- Maintain and update administrative data
- Maintain key control
- Monitor lost property
- Maintain monthly attendance records
- Coordinate & follow up with Engineering department on all maintenance requests
Job Requirements
Education & Certification
- Secondary education preferred Experience
- Minimum 1 year housekeeping operations experience Other Prerequisites
- Ability to communicate verbally and written effectively; convey information to team members and liaise with stakeholders on their needs and requirements
- Able to communicate effectively with both English and Mandarin-speaking guests
- Able to give clear instructions over the phone
- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work
- Relevant experience in hospitality environment
- Interact with all levels of Team Members
- Pleasant personality with excellent customer service attitude
- Well groomed & energetic
