ViewQwest is an award-winning provider of connectivity, managed network, and cybersecurity services. Founded in Singapore in 2001, we operate across multiple countries, connecting businesses and consumers globally with secure, high-performance network solutions and premium broadband services.
Join a team that is shaping what better and safer internet should look like. At ViewQwest, you will have the opportunity to do meaningful work, grow with a high-performing team, and help power the digital future across Asia and beyond.
The Revenue Operations Specialist is responsible for managing the company's subscription lifecycle, billing, and revenue processes end-to-end. This role ensures billing accuracy, data integrity, and compliance across the order-to-cash cycle while driving improvements in efficiency, automation, and adoption of new processes. Working closely with Finance, Sales, and the Digital Transformation teams, the Specialist plays a key role in ensuring revenue operations run smoothly and evolve with the business.
Key Responsibilities
Revenue Operations & Billing Management
- Own and manage the full billing cycle, from subscription setup through invoicing, adjustments, payments, and credit memos.
- Ensure accuracy, timeliness, and compliance in all revenue-related activities.
- Proactively identify and resolve discrepancies in invoices, payments, or customer accounts.
System Ownership & Optimisation
- Act as the primary administrator for the subscription and billing platform, maintaining product catalogs, rate plans, and pricing rules.
- Drive continuous system improvements, automation, and process enhancements.
- Collaborate with support teams to implement upgrades, integrations, and governance controls.
Revenue Reporting & Analytics
- Produce and maintain financial and operational reports, including revenue recognition, billing performance, and trend analysis.
- Partner with Finance to provide insights into revenue drivers and support forecasting.
- Ensure data integrity and accuracy across billing and reporting systems.
Change Management & Adoption
- Support rollout of new pricing models, billing rules, and system enhancements by preparing user communications, training materials, and process documentation.
- Act as the change agent to help Finance and business stakeholders adapt smoothly to new revenue processes.
- Monitor adoption, gather feedback, and suggest improvements to maximize efficiency and user acceptance.
Cross-Functional Collaboration
- Serve as the main point of contact for Finance, Sales, and Digital Transformation teams on all revenue operations matters.
- Support product launches, pricing updates, and commercial initiatives with accurate configuration and revenue impact assessments.
- Provide guidance and training to business users on billing and revenue processes.
Governance, Compliance & Audit
- Maintain compliance with internal policies, financial controls, and data-handling standards.
- Prepare system and process documentation for audits and reviews.
- Ensure audit trails and approval processes are embedded into all revenue operations.
Qualifications & Skills
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
- Fresh graduates or candidates with up to 2 years of IT experience, preferably with exposure to finance operations, accounting, or systems administration; strong IT foundation with basic understanding of finance/accounting processes is a plus.
- Comfortable learning and managing complex systems; prior exposure to billing, ERP, or financial systems is a plus.
- Strong analytical mindset with high attention to detail and problem-solving ability.
- Strong communication and collaboration skills across Finance and technical teams.
- Interest in change management, process adoption, and driving operational improvements.
