Please note that all positions must be applied for through the portal applications sent via direct email will not be considered for shortlisting.
Manage all Frontline Staff assigned
- Be a Leader to motivate and guide team members in becoming true Shilla Ambassadors
- Assist Retail Manager / Senior Retail Manager on recruitment needs
- Drive sales and work on sales initiatives to maximize sales potentials to achieve sales targets
- Handle all employee disciplinary matters, provide counselling and enforce disciplinary actions
- Ensure compliance of SOPs of selling standards, customer service quality and attitudes, grooming matters and adherence to all established operational policies and procedures
- Handle rostering and manpower planning
Sales Reports and Targets
- Prepare all required sales reports and forecasting for assigned terminal
- Customer Service
- Work closely with Customer Service Team to manage and resolve customer-related feedback
Store Management
- Conduct stock take exercises, monitor stocks, manage inventory levels and replenishment
- Ensure sufficient stocks of products and other requirement items
- Work closely with related Departments to review Visual Merchandising and product display
- Ensure all Incidents in store are duly reported and handled
- Work with Security Team on STEB & LAGS regulations
- Any other duties as per assigned
KEY REQUIREMENTS & COMPETENCIES
- Minimum GCE O Level
- Prior experience in Cosmetic and Perfume sales in a Supervisory capacity, with passion in the industry
- Experience in travel retail background preferred
- Excellent communication and interpersonal skills
- Strong customer service mentality, proactive and willing to learn attitude
- Dependable Leader with the proven sales records
- Bilingual, with the ability to speak third language an added advantage
- Able to perform retail operational hours, including weekends and public holidays
- Bilingual, with the ability to speak third language an added advantage
