Job Summary
The role supports the Branch Manager in overseeing daily retail unit operations to ensure smooth and effective functioning.
Responsibilities
- Execute daily operational tasks across retail departments to maintain workflow and uphold service quality
- Open and close the store following established procedures to ensure operational readiness and security
- Process cashiering transactions accurately and efficiently to maintain sales and financial integrity
- Respond professionally to customer enquiries and manage feedback to enhance customer satisfaction
- Lead and supervise a team of Retail Assistants to deliver excellent customer service and achieve store performance goals
- Perform additional duties as assigned to support overall store operations and team effectiveness
Preferred competencies and qualifications
- Minimum GCE O Levels or equivalent
- At least 1 year of retail experience, preferably in a supermarket environment
- Demonstrated interpersonal and communication skills to engage customers and team members effectively
- Proven supervisory skills with the ability to manage and motivate a team
- Passion for customer service and the retail industry
- Ability to multitask and work independently in a fast-paced environment
