Retail Supervisor

Job Summary
The Retail Supervisor will be responsible for overseeing daily store operations, ensuring smooth workflow, and supporting staff in delivering excellent service. The ideal candidate is experienced in retail grocery, understands traditional dried goods, and is comfortable managing both front-line staff and stock handling.

Key Responsibilities
- Supervise daily operations to ensure efficiency and compliance with company policies

- Support and coach retail staff to deliver high standards of customer service

- Assist in managing inventory levels, including receiving, stocking, rotation, and quality control of dry goods

- Handle customer inquiries, complaints, and special requests professionally

Ensure store cleanliness, organization, and safety at all times

- Conduct daily opening and closing procedures, including cash handling and sales reporting

- Coordinate promotions and seasonal product displays

- Monitor product expiry and freshness, especially for delicate items like dried seafood and herbs

- Report sales, staffing, and operational issues to management regularly

- Train new employees on product knowledge, especially on traditional and their uses

Requirements
- Education: High school diploma or equivalent further education in retail management or related fields is a plus

- Experience: Minimum 2 years of retail experience, preferably in grocery or traditional food retail 1+ year in a supervisory or team lead role

- Strong understanding of traditional Chinese dried goods

- Excellent customer service and communication skills

- Ability to manage and motivate a small team

- Strong problem-solving and organizational skills

- Physically fit - able to lift stock, move boxes, and stand for long periods

- Basic computer and POS system skills