Key Responsibilities:
- Provide on-site sale of CMLink Products to consumers
- Address all customers enquiries and requirements such as bill enquiries, SIM replacement and maintain Brand reputation
- Ensure sales promotion materials are adequate and properly displayed
- Develop and maintain effective partnerships with partner
- Monitor stock level of CMLink products and POS materials at store; highlight for replenishment when required
- Monitor and maintain store cleanliness and presentation to ensure a pleasant CMLink environment.
- Ensure that all customers receive a high level of service and have a positive CMLink experience
- Analyse customer issues and propose suggestions for improvement
- Collate competitive information through customer engagement and propose sales activities to increase sales
- Provide tier 3 support to Customer Service Support in addressing customer's issues and trouble tickets
- Online Order Verification and bill adjustments where necessary
Requirements of the Candidate
- Minimum 5 years working experience in local telecommunication environment specifically in mobile business
- Good interpersonal and communication skills
- Proficient in MS Word and MS Excel
- Preferably bilingual with proficiency in both Chinese and English (read and write)
- Customer service oriented
