At smt the Retail Sales and Operations Manager
drives store profitability and efficiency by combining sales strategy with operational execution
. Key responsibilities include meeting revenue targets, optimizing inventory, enforcing brand standards, and leading staff. They act as a liaison between corporate and retail teams, ensuring high customer service, managing budgets, and implementing marketing promotions.
Key Responsibilities
- Sales & Performance Management: Drive revenue growth by setting and exceeding sales targets, analyzing sales data, and conducting performance appraisals.
- Operational Excellence: Oversee daily store operations, including POS system management, inventory control, and ensuring compliance with safety and company policies.
- Team Leadership: Recruit, train, and mentor staff to improve product knowledge, customer service, and morale.
- Visual Merchandising: Maintain, develop, and execute high-quality visual merchandising standards to drive sales.
- Customer Experience: Resolve escalated customer issues and ensure high-quality service standards. LinkedIn +5
Required Qualifications & Skills
- Experience: Generally, 2+ years of experience in retail sales or operations management.
- Analytical Skills: Proficiency in analyzing sales metrics, inventory data, and market trends.
- Leadership: Strong team management and coaching abilities.
- Communication: Excellent interpersonal and communication skills.
- Technical Proficiency: Knowledge of POS systems and Microsoft Office (Excel, Ward).
- Key Performance Indicators (KPIs)
- Sales Revenue vs. Target
- Inventory Turnover & Accuracy
- Customer Satisfaction Scores
- Labor Productivit
