Retail Sales Executive

KEY RESPONSIBILITIES

. Welcome and engage customers in a professional and approachable manner

. Understand customers needs and recommend suitable products, materials and customisation options

. Provide customers with accurate product, leather and pricing information

. Drive retail sales and work towards individual and team sales targets

. Follow up with potential customers and sales enquiries

. Build strong relationships with new and returning customers

. Maintain a high standard of customer service throughout the sales journey

. Ensure customer orders and customisation requirements are recorded accurately

. Maintain high standards of product presentation and retail display

. Assist with day to day retail operations and upkeep of the store

. Develop strong knowledge of Stone For Gold's products, materials and craftsmanship

. Support the team during launches, events, activations and other retail activities when required

REQUIREMENTS

. Strong sales and customer service skills

. Confident in approaching, engaging and communicating with customers

. Comfortable recommending products and closing sales

. Strong attention to detail, especially when handling customised orders

. Professional, well presented and customer focused

. Responsible, punctual and proactive

. Willing and eager to learn about leather, craftsmanship and bespoke products

. Comfortable working towards sales targets

. Able to work retail hours, including weekends and public holidays when required

. Strong interest in cars, watches, leather goods, luxury products or craftsmanship is highly preferred

. Able to start within a short notice period is preferred

QUALIFICATIONS

. Minimum GCE N/O Levels, NITEC, Higher NITEC, Diploma or equivalent

. At least 1 year of relevant sales or retail experience preferred

. Experience in luxury retail, watches, automotive, fashion or lifestyle products is an advantage

. Relevant retail or sales qualifications are an advantage but not mandatory