Asia
Singapore
LIXIL International Pte Ltd
Employee Assignment
Not remote
Full Time
5 January 2026
Role Objective
Ensure a high level of Client Experience. The incumbent will be the point of contact for all clients visiting the Showroom. He/She will be responsible to maintain a high level of Client Experience typically involves client engagement, sales target achievement, product knowledge, and store operations, with the responsibilities including greeting customers, recommending products, sales process, adhering to showroom SOP's and daily showroom operation duties.
Key Responsibilities
- Client Interaction & Sales: Greeting and assisting clients, understanding their needs, providing product information, answering queries, and recommending suitable products. This also includes achieving and exceeding sales targets and KPIs.
- Product Knowledge & Expertise: Maintaining a thorough understanding of products, features, pricing, and after-sales services to effectively advise clients and conduct comparisons.
- Sales Transactions & Operations: Accurately processing sales, payment methods, managing product returns, and ensuring the showroom is well maintained and organized.
- Inventory Management: Tracking inventory levels and reporting discrepancies.
- Client Services & Relationship Building: Addressing customer concerns, resolving issues, building positive client relationships, and gathering feedback for service improvement.
- Store Presentation & Promotions: Arranging and maintaining merchandise displays, informing clients about discounts and special offers, and participating with in-store events.
- Team Collaboration & Reporting: Working collaboratively with team members to achieve store objectives, and maintaining accurate records of sales and client interactions.
- Market Awareness: Staying informed about market trends, competitor activities, and new product launches to adapt sales strategies
Job Specifications
- High school diploma or equivalent with related field. Nitec/Higher Nitec
- Minimum of 3-5 years of experience in a fast pace Sales focused environment
- Strong customer engagement with the ability to address the clients professionally
- Excellent interpersonal and communication skills
- Ability to work in a fast-paced environment and handle multiple responsibilities effectively
- Strong problem-solving skills and the ability to ensure client satisfaction is achieved
- Proficiency in SAP, Microsoft Office and POS system
Attributes
- Sales and Target driven
- Client focused with a passion for service excellence
- Strong organizational and multi-tasking capability
- Adaptability and ability to thrive in a fast-paced environment
- Effective communication and teamwork
- High level of integrity and accountability
