Retail Sales Associate

Key Responsibilities:

• Provide on-site sale of CMLink Products to consumers
• Address all customers enquiries and requirements such as bill enquiries, SIM replacement and maintain Brand reputation
• Ensure sales promotion materials are adequate and properly displayed
• Develop and maintain effective partnerships with partner
• Monitor stock level of CMLink products and POS materials at store; highlight for replenishment when required
• Monitor and maintain store cleanliness and presentation to ensure a pleasant CMLink environment.
• Ensure that all customers receive a high level of service and have a positive CMLink experience
• Analyse customer issues and propose suggestions for improvement
• Collate competitive information through customer engagement and propose sales activities to increase sales
• Provide tier 3 support to Customer Service Support in addressing customer's issues and trouble tickets
• Online Order Verification and bill adjustments where necessary

Requirements of the Candidate

• Minimum 5 years working experience in local telecommunication environment specifically in mobile business
• Good interpersonal and communication skills
• Proficient in MS Word and MS Excel
• Preferably bilingual with proficiency in both Chinese and English (read and write)
• Customer service oriented