Retail Sales Associate

We're rethinking homes for how people really live, and we're looking for a Retail Sales Associate to join our Singapore Flagship Store team to help shape the future of living - one thoughtful detail at a time.

Retail at Castlery is where design, service, and experience meet - giving customers a space to explore, connect, and discover the perfect pieces for their homes.

What you'll be doing:

• Greet and engage customers in a friendly and approachable manner, creating a positive first impression of our brand.
• Listen actively to customers preferences and requirements, providing recommendations and solutions.
• Responsible for the conversion of sales from walk-in customers, emails, chats, and other sales channels.
• Recommend design-focused solutions tailored to customers requirements (style of home décor desired, floor plan, etc.).
• Build and nurture customer relationships to encourage repeat business and referrals.
• Handle customer inquiries, concerns, and complaints with professionalism and a problem-solving attitude.
• Work closely with cross departments to ensure customer satisfaction are met.
• Assist in store operational excellence by ensuring general showroom maintenance, receiving / issuing stocks, and monthly high accuracy stock take.
• Perform other roles within the store such as maintaining visual standards, assisting team members, or performing operational tasks on the sales floor.

What you need to succeed:

• Prior experience in retail sales, preferably in furniture, home décor, or related industries.
• High energy in delivering the best customer experience.
• Excellent communication and interpersonal skills, with an ability to connect with customers.
• Proven track record of customer centricity and possess strong people skills (approachable, good listener, and empathetic).
• Strong knowledge of MS Office (Word, Excel, and Outlook).

Built for Real Life, Designed for What's Next

At Castlery, we've spent over a decade building a brand people love by designing furniture for real life - durable, beautiful, and made to keep up with change.

Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us.