Retail Sales Assistant (Part-time)

An authentic Swiss family heritage spanning decades from the first Läderach chocolate factory in 1962, the Läderach family continues pursuing their passion and commitment to luxury chocolate.

The Retail Sales Assistant is responsible for achieving sales, delivering service and operations excellence. He / she also engages in innovation and productivity initiatives for the store. In order to drive seamless customer experience across channels, he / she handles order fulfilment processes for customers in store.

Duties & Responsibilities:

• Interact with customers to sell products and provide customer service
• Attain and maintain required service standards
• Respond to service challenges, e.g. handling customer queries and / or complaints
• Provide supporting activities i.e. invoicing, packing, replenishment, stock-receiving/taking
• Maintain housekeeeping standards at the boutique
• Ensure all food products meet the highest standards of quality and hygiene by adhering to food safety guidelines and company policies

What We're Looking For:

• A genuine passion for retail and chocolates!
• Excellent communication and interpersonal skills
• Customer-first mindset with a proactive, can-do attitude
• Eagerness to learn and grow as part of a collaborative team
• Prior retail experience is a bonus-but not a must!
• Eagerness to learn and adapt in a fast-paced retail environment
• Excellent relationship-building skills with a customer-focused mindset

Requirements:

• Able to commit at least 3 days per week, including at least one weekend per week
• Able to commit at least a minimum of 3 months