Job Description

Job Title

Retail Sales Assistant

Occupation

SHOP SALES ASSISTANT

Job Description & Requirements

Company Overview

Founded in 2006, the company provides pawnbroking and secondhand trading services with a focus on excellent customer care. Expanding operations seek passionate candidates eager to learn and grow in the retail and jewellery trade.

Job Summary

Join a growing pawnbroking and jewellery retail team to perform sales and loan transactions, provide excellent customer service, and support daily store operations in a friendly environment with career advancement opportunities.

Responsibilities

Process sales, trade-in, and loan transactions for gold and timepieces accurately to meet customer needs
Respond promptly and professionally to phone enquiries to provide information and support
Identify and resolve administrative issues to ensure smooth store operations
Perform general administrative tasks including data entry to maintain accurate records
Deliver professional and courteous customer service to enhance customer satisfaction
Support daily store operations and housekeeping to maintain a clean and organized environment
Maintain a pleasant and tidy store appearance to create a welcoming atmosphere
Complete other ad hoc duties assigned by the manager to support business needs

Required competencies and certifications

Basic computer knowledge to perform data entry and administrative tasks
Strong interpersonal skills to engage customers and team members effectively
Ability to work proactively and sales-driven to achieve store targets
Teamwork skills with a positive attitude to collaborate with colleagues
Proficiency in conversational English to communicate clearly with customers and staff

Preferred competencies and qualifications