Who We Are
At With Love, we believe shopping can be a force for good every purchase a way to support independent makers, every retail space a place of connection. Were on a mission to create meaningful shopping experiences and help small brands thrive through collaborative retail. If you&aposre passionate about people, purpose, and thoughtful retail, wed love to have you on our team.
Job Summary
As our Retail Operations Manager, youll play a key role in keeping our store and online operations running smoothly while creating a welcoming and supportive environment for our team, customers, and partner brands.
Main Responsibilities
1. Team Management & Leadership
- Lead, mentor, and inspire a team of 1020 full-time and part-time retail associates to achieve sales goals.
- Motivate the team to work collaboratively towards shared objectives while embodying the WL mission and values.
- Provide coaching, training, and feedback to build a high-performing and customer-obsessed retail team.
- Partner with other functional leads to ensure seamless collaboration across customer experience, operations, HR, and visual merchandising.
2. Retail Performance & Operations
- Oversee day-to-day store operations to deliver an exceptional customer experience.
- Take ownership of building and improving operational systems across Customer Care, Sales, Stock Management, Visual Merchandising, HR, and Loss Prevention.
- Monitor, schedule, and optimize inventory levels; ensure accuracy through regular stock-taking exercises.
- Supervise and set up store administration systems, including goods receiving, cashier balancing, pre-orders/restock requests, etc.
- Establish visual merchandising standards and strategies to maintain impactful displays and strong store presentation.
- Conduct manpower planning and manage shift scheduling to align staffing with peak hours, days, inventory requirements (stock processing etc) and seasonal demands.
- Recruit, train, and nurture a strong team of WL ambassadors who embody the brands culture.
- Handle customer and staff issues effectively, including complaints and grievances.
- Drive store performance through weekly business reviews, identifying opportunities to increase traffic, enhance customer experience, and maximize profitability.
- Continuously design and refine processes to improve productivity and streamline operations.
Requirements
- Minimum 5 years of retail industry experience, preferably in fashion.
- At least 3 years of proven leadership experience managing front- and back-of-house retail teams.
- Deeply customer-centric, with a genuine passion for serving and engaging with customers.
- Strong leadership and interpersonal skills, with the ability to inspire and energize a team.
- Numerically sharp and tech-savvy, with comfort in using retail systems and tools.
- Flexible to work on shifts, including weekends and public holidays (peak trading days).
Who You Are
- A true With Love ambassador who embodies the brands values and culture.
- Passionate about people: a natural leader who loves coaching, mentoring, and developing talent.
- Performance-driven, with a strong hunger for results and sales growth.
- Professional, reliable, and detail-oriented with strong judgment and work ethic.
- A strong communicator with an outgoing personality, skilled at building trusted relationships with customers and partners.
- A proactive team player and decisive leader someone who spots gaps and takes ownership.
- Skilled in all operational aspects of retail: inventory and sales management, cash handling, merchandising, roster building, staff training, recruitment, and stock-taking.
