Job Description & Requirements
A Jewellery Retail Operations Manager
ensures smooth daily store activities, focusing on sales, team leadership, inventory security, and exceptional customer experience
, bridging high-level strategy with precise execution in handling valuable merchandise, from managing staff & events to enforcing strict security & compliance for sales targets.
Key Responsibilities
- Daily Operations: Oversee all store functions, ensuring efficiency and adherence to brand standards in a luxury environment.
- Team Management: Recruit, train, coach, and motivate sales staff to deliver excellent service and meet sales goals.
- Inventory & Security: Implement robust protocols for handling, storing, and tracking high-value jewellery to prevent loss, theft, and damage.
- Sales & Marketing Support: Facilitate promotions, events, and visual merchandising to drive sales and enhance store appeal.
- Customer Experience: Maintain high standards for in-store service, handling client feedback and ensuring a luxurious feel.
- Compliance: Enforce company policies, operational procedures, and legal compliance.
Essential Skills
- Leadership: Multi-unit management, team building, coaching.
- Operational Acumen: Inventory management, supply chain, process improvement, data analysis.
- Communication: Clear direction, feedback, and stakeholder liaison.
- Luxury Focus: Understanding high-end retail, clienteling, and brand image.
- Tech Savvy: Aptitude with POS, inventory systems, and retail tech.
- All are welcome
