Retail Operations Manager (Fish Seafood)

Job description

• Report to Fresh Produce Director

• Define, implement, and maintain quality standards for our fresh food categories

• Initiate pilot programs for new processes, packaging solutions, or shelf-life improvements

• Address and resolve any quality-related complaints in collaboration with store teams

• Develop and enforce SOPs for storage, handling, and display of fresh foods

• Work with Category Managers to ensure suppliers meet technical specifications and safety standards

• Drive continuous improvement initiatives for Fresh Produce

• Monitor and optimize the cold chain process from supplier to store to ensure product freshness

• Support store teams with technical knowledge, training, and operational improvements

• Monitor and guide fresh food merchandising, stock rotation, and waste control processes

• Collaborate with visual merchandising and operations teams to maintain fresh category presentation standards

• Track key metrics including spoilage rates, customer complaints, audit scores, and waste percentages

• Analyze trends to identify issues and recommend corrective/preventive actions

Job Requirements

• Diploma / Bachelor in Business, Food Science Food Technology, or related field

• 3+ years of retail operations, supply chain, supplier management experience in a fresh produce (Seafood & Fish) - quality or food safety role, preferably in a retail or wholesale environment

• Ability to train and influence cross-functional teams (Suppliers / Retail)

• Good technical knowledge and how to handle cutting for fresh Fish & Seafood

• Strong analytical and problem-solving skills with data-driven mindset

• Able to multitask and work well in a fast-paced environment

• Positive, proactive, and adaptable mindset.

Interested candidates, submit MS Word resume to or contact +65 67729952

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to Recruit Haus PDPA and e2i's PDPA.