Retail Operations Manager

Industry: Retail (Daily Use & Essential Products)

Position Overview

We are seeking a highly capable Retail Operations Manager to oversee and drive the performance of multiple retail outlets. This role is responsible for managing end-to-end retail operations, optimizing store performance, ensuring operational efficiency, and implementing strategies to enhance revenue and customer experience. The candidate will play a key role in standardizing processes, improving productivity, and supporting the company's expansion and profitability goals.

Key Responsibilities

Lead and manage daily operations across multiple retail outlets, ensuring consistent execution of company standards and operational procedures

Develop and implement operational strategies to improve sales performance, cost efficiency, and overall profitability

Monitor key performance indicators (KPIs) including sales revenue, inventory turnover, shrinkage, and store productivity

Oversee inventory management, including stock planning, replenishment, and minimizing wastage or stock discrepancies

Ensure optimal staffing levels, staff performance, and workforce planning across outlets

Establish and enforce standard operating procedures (SOPs) to ensure consistency in store operations and customer service

Identify operational gaps and implement continuous improvement initiatives to enhance efficiency and service quality

Coordinate with procurement, merchandising, and logistics teams to ensure smooth product flow and availability

Ensure compliance with regulatory requirements, including hygiene, safety, and licensing standards

Handle escalated operational issues, customer complaints, and risk management matters

Support new store openings, including setup, staffing, and operational readiness

Prepare and present operational reports, performance analysis, and strategic recommendations to management

Requirements

Degree or Diploma in Business, Retail Management, or related field

Minimum 4 years of relevant experience in retail operations, preferably in multi-outlet environments

Strong experience in managing store operations, inventory control, and staff supervision

Proven track record in improving operational performance and achieving sales targets

Strong analytical, problem-solving, and decision-making skills

Excellent leadership, communication, and stakeholder management abilities

Ability to work in a fast-paced environment and manage multiple priorities

Preferred Skills

Experience in retail chains dealing with daily-use or essential products

Knowledge of retail systems, POS operations, and inventory management tools

Strong commercial awareness and business acumen

Experience in expansion or multi-store operations management