Retail Operations Manager

We are seeking friendly, outgoing, and customer-focused individuals with great passion for the F&B industry to join as our Front of House team member.

The role:

. Manage the FOH team with customer relationships and order management.

. Providing exceptional service and creating a welcoming atmosphere for walk-in customers.

. Manage the process flow of the retail operations including managing orders from guests and corporate via email, Instagram, WhatsApp and telephone.

. Manage overall delivery and driver schedule.

. Handle administrative matters related to daily operations of the business

. After sales follow up with customers and feedback for improvement.

. Assist on any ad-hoc tasks/projects

Skills and expertise

We are looking for somebody who is:

Proactive, resourceful and willing to put in the energy to provide our clients with the best experience.

Willing to work occasional evenings and weekends/public holidays.

Excellent team-player with the ability to work independently.

Organised and pays attention to details.

Possesses strong customer service and problem-solving skills.

Great at administrative skills and crafts.

Able to anticipate project needs, discern work priorities, and meet deadlines.