Retail Operations Executive (Online & Offline)

Join the Style Degree Team!

We are a homegrown Singaporean brand dedicated to creating thoughtful, functional, and stylish home and lifestyle products that simplify everyday living. Beyond products, we focus on creating engaging content that inspires and connects with our community. Check us out at styledegree.sg and on social media @style_degree.

The Role: Retail Operations Executive (Online & Offline)

In this role, you will be the engine room of our business. You will be responsible for managing online order fulfilment, warehouse & inventory flow, acting as a key operational liaison for our major department store partners and supervising a motivated team. If you are ready to learn and experience a unique operational role at a growing brand, encompassing both online and offline retail and backend inventory activities, we look forward to hearing from you!

Location: 2 Gambas Cres, Singapore 757044
Salary: $2,800 - $4,000
Working Hours: Mon - Fri, 8:00 AM - 5:30 PM
Flexibility: Weekend standby for retail events (Off-in-Lieu provided)

Key Responsibilities

1. Fulfillment & Customer Management

- Order fulfilment: Oversee the picking and packing process to ensure timely, efficient and accurate order fulfilment.

- Customer management: Respond to customer service inquiries across various e-commerce and social media channels, ensuring a helpful and Style Degree branded experience.

- Courier management: Liaise with 3PL partners and couriers to ensure daily parcels are picked up on time and delivery issues are resolved quickly.

2. Retail & Department Store Operations

- Primary point of contact: act as the main representative to handle inquiries, stock requests, and operational requirements from our department store partners.

- Manage visual merchandising, stock take and replenishment at our retail points

- Manage the setup and teardown of temporary retail activations and pop-up booths.

3. Inventory & Warehouse Management

- Manage put-away and booking in of new inbound inventory

- Manage our WMS to ensure inventory synchronization across all digital and physical sales channels

- Lead stocktakes and cycle counts to stock accuracy

4. Strategic Retail Planning & Growth

- Partner closely with the Business Development Lead to plan the logistics and roadmap for upcoming retail pop-ups.

- Provide insights on customer preference, manpower, equipment, and stock levels during the planning phase of new brand activations.

5. Team Lead & Mentorship

- Lead the daily activities of the operations team to ensure that standards are met.

- Plan deployment and schedules of our Retail Ambassadors and Operations Specialists

- Recruitment Program: participate in interviewing and selecting interns and other positions, providing them with hands-on mentorship and clear direction to support their growth.

Requirements:

- Experience: 1-3 years in Retail Operations or in Logistics. Experience in a supervisory or lead role is a bonus.

- Organisational and communication skills: To be organised in a fast-paced environment. Possess professional verbal and written skills while communicating with department stores and other partners.

- Proficient in key software and e-commerce platforms such as WMS, POS, Excel, Shopify or Woocommerce, Shopee and Canva. Experience with any WMS and POS software or any e-commerce platforms is a plus.

- Physical fitness: This is a hands-on role involving inventory. You must be physically fit and comfortable with lifting boxes.

- Management skills: Able to lead by example while delegating tasks to a team or interns.

- Commitment: to be on standby for weekend retail events (off-in-Lieu provided).

Why Join Us

- Experience and grow in an all-rounded role. Learn customer-facing retail skills and key back-end operational processes.

- Strategic impact: As a growing brand with a lean team, you will have the opportunity to drive initiatives and see them executed quickly.

- Partnership management: Gain experience working directly with some of the biggest department stores in Singapore.

- Team coordination: Lead the daily workflow of the operations team and provide guidance to interns to ensure fulfillment targets are met.

- Competitive salary and attractive schedule: Additional rewards based on performance, employee discounts and enjoy the stability of a Monday to Friday office-hour role in the retail industry.