We are looking for a dedicated and people-oriented Retail Operations Executive who will oversee and manage day-to-day operations in staff management, customer service, process improvements, sales and inventory management
Brand name: Nuts & Nibble @Takashimaya Basement 2
Staff Management
- Hire, onboard and train team members
- Establish performance targets and conduct performance reviews regularly
- Manage team schedule to ensure sufficient manpower
- Budget and control manpower costs
- Maintain and update employee records including attendance, leave, claims etc
- Manage payroll related tasks in verifying attendance, OT, commission
- Responsible in training team in operations SOP, customer service, ongoing campaigns and new product launches
- Handle staff enquiries and issues promptly, offering clear and professional support
- Foster a positive work environment to enhance employee engagement and retention
Inventory Management
- Monitor inventory levels across 3 locations: manufacturing plant, retail shop and warehouse
- Handle purchase orders, pricing update and stock control
- Liaise with suppliers in product quality and cost
- Review product performance data
Sales and Operations
- Establish retail sales targets and motivate team to achieve excellence
- Review sales data on a daily/weekly/monthly basis
- Evaluate individual product performance
- Implement best practices and SOPs to improve operational efficiency, customer buying experience and inventory control
- Manage corporate sales accounts and online platforms
- Coordinate cross-border logistics and domestic deliveries
Requirements:
- Min qualification: Diploma
- Min 2 years in operations/retail or any related field
- Strong verbal and written communication
- People-oriented person
- High attention to detail
- Proficiency in MS Office (Word, Excel, PowerPoint)
