Retail & Operations Executive (Full-time)

About the role

ELVO Model Cars & Toys is growing fast, and we are looking for someone responsible, meticulous and driven to handle day-to-day operations. This involves getting every order packed, handling store operations and sometimes even creating content for our social media. You'll learn the role hands-on from our current operations lead before taking it over fully in early 2027. It's a dynamic, fast-paced role that touches many parts of the business, so we're looking for someone with a positive attitude who's eager to learn and great with customers.

About Us

ELVO Model Cars & Toys is a Singapore retailer of scale model cars and toys, from everyday collectibles to limited-edition releases across all major brands. We also have some other toys and merchandise. We sell from our retail store, website, online marketplaces, and a busy regular community of collectors. We're a small team with a big goal: to be the go-to name for model cars.

What you'll do

• Order fulfilment: picking, packing and dispatching online and pre-order orders accurately and on time
• Handle parcels to drop-offs to couriers and collection points
• Invoice customers when pre-order stock arrives, and follow up on unpaid orders
• Check in new stock against supplier shipments and keep inventory counts accurate
• Keep the store organised, displays fresh and stock easy to find
• Man the store and look after walk-in customers
• Answer order questions by WhatsApp and online chat
• Help run the occasional live sale, prepare parcels for content creators, and pick up new responsibilities across the business as we grow

What we're looking for

Required:

• Comfortable using spreadsheets, WhatsApp Business and basic online admin tools
• Able to work on-site at our store full-time including Saturday
• Able to take and follow instructions
• Team player

Preferred:

• Experience with an e-commerce platforms such as Shopify, Shopee or Lazada
• Experience serving customers face to face, e.g. retail sales, F&B or front-of-house
• An interest in cars, diecast models or collectibles
• Driving license

What you'll get

• Staff discount, commission (live sale), annual leave days
• Hands-on training from our current operations lead
• A real say in how a growing brand runs

Working hours and location: 5 and a half days, at our store in Marymount.