Retail Operations Admin Assistant / Executive

Far East Flora Pte Ltd is looking for a well-organised and detail-oriented Admin Assistant to support the Retail Operations team in the day-to-day coordination of administrative and operational matters.

The role involves working closely with retail stores, suppliers and internal departments to ensure smooth operations, accurate records and timely follow-up. The position also requires liaising with suppliers in China and handling Chinese-language documents and product listings where required.

Job Scope

• Handle customer enquiries, feedback and service requests via phone, email and WhatsApp, and coordinate follow-up with the relevant departments.
• Assist with administrative coordination and communication with retail stores, suppliers and internal departments on operational matters.
• Liaise with suppliers in China and assist with handling Chinese-language documents, product information and product listings where required.
• Perform data entry and update records accurately within company systems.
• Assist in processing and updating system transactions, including PO / SO / TO / DO / IR entries.
• Assist in monitoring inventory discrepancies, negative stock records and system exceptions for follow-up by the relevant departments.
• Support administrative coordination of stock replenishment, deliveries and distribution arrangements between stores and departments.
• Maintain proper documentation and filing of operational and administrative records.
• Assist in maintaining records relating to operational purchases, store consumables, uniforms, stationery and other administrative supplies.
• Liaise with suppliers, stores and internal teams on delivery schedules, document submission and administrative follow-up.
• Prepare simple reports and compile operational information as required.
• Perform other administrative and operational duties assigned by Management.

Requirements

• Minimum GCE N/ O Levels, NITEC, Diploma or equivalent.
• Able to read, write and converse in Mandarin to liaise with suppliers in China and handle Chinese-language documents and product listings.
• Good command of English to communicate with retail stores, suppliers and internal departments and to handle customer enquiries and operational follow-ups.
• Prior experience in retail administration, operations coordination or customer service support is preferred.
• Familiar with Microsoft Office applications, including Excel, Word and Outlook.
• Experience with inventory or ERP systems will be an advantage.
• Organised, meticulous and able to multitask in a fast-paced environment.
• Good communication and coordination skills.
• Able to work independently as well as collaboratively within a team.
• Positive attitude and willingness to learn.

How to Apply

Interested applicants may submit their resume stating their relevant experience, qualifications, current salary and expected salary to [Confidential Information]

We thank all applicants for their interest. However, only shortlisted candidates will be notified.