Job Summary
We are seeking a Retail & Marketing Manager to oversee daily retail operations and support basic marketing activities at our Trading Card Game (TCG) store. This role offers structured training and hands-on experience in retail management, customer service, and foundational marketing to support career growth.
Responsibilities
- Manage daily store operations including opening and closing procedures to ensure smooth functioning
- Deliver consistent service standards to create positive customer experiences and support product enquiries
- Assist customers in making informed purchase decisions by providing clear product information
- Perform regular inventory checks and replenish stock to maintain product availability
- Maintain store cleanliness, organize visual merchandising, and ensure attractive product presentation
- Process sales transactions accurately and handle cash following store procedures
- Create basic marketing content such as posters and promotional materials using design tools like Canva
- Publish simple social media posts and updates to engage the community and promote store events
- Assist in planning and executing in-store promotions and marketing campaigns to boost sales
- Contribute practical marketing ideas to enhance store visibility and customer engagement
- Track basic sales data and prepare operational reports to support management decisions
- Support management with ad-hoc retail and marketing tasks as needed
- Participate in roadshows and card shows to represent the company and engage with customers
Required competencies and certifications
- Certificate in Retail Management or equivalent
- Basic computer skills including Microsoft Office or Google Workspace
Preferred competencies and qualifications
- Interest or familiarity with simple design tools such as Canva
- Good communication and interpersonal skills
- Willingness to learn, adapt, and take on increasing responsibilities
Working Hours
- Full-time position with a hybrid work arrangement: on-site retail work at Lavender (11:00 AM - 8:00 PM) and work-from-home for marketing and administrative tasks
- Weekend work required to support retail store, roadshows or card shows.
- Work schedule to be arranged according to operational needs
