Retail Manager (Lentor / Northpoint)

Work Location: Lentor / Northpoint

5 days work

1. Store Operations

• Oversee daily store operations to ensure smooth and efficient workflow

• Ensure store opening and closing procedures are properly followed

• Maintain store cleanliness, visual merchandising, and brand standards

• Ensure compliance with company policies, SOPs, and safety guidelines

2. Sales & Performance Management

• Drive sales and achieve monthly/quarterly sales targets

• Analyze sales performance and prepare simple sales reports

• Implement promotional activities and upselling strategies

• Handle customer feedback and resolve complaints professionally

3. Staff Management

• Recruit, train, schedule, and supervise store staff

• Motivate the team to deliver excellent customer service

• Conduct staff performance reviews and on-the-job coaching

• Manage attendance, discipline, and staff welfare

4. Inventory & Stock Control

• Manage stock receiving, replenishment, and stock display

• Monitor inventory levels and minimize stock loss and shrinkage

• Conduct regular stock counts and ensure stock accuracy

• Liaise with the warehouse or suppliers for stock replenishment

5. Customer Service

• Ensure high standards of customer service at all times

• Handle escalated customer issues and returns/exchanges

• Build customer loyalty and encourage repeat visits

6. Cashiering & Administration

• Oversee cash handling, daily sales reconciliation, and POS accuracy

• Ensure proper documentation for sales, refunds, and exchanges

• Prepare basic operational and sales reports for management

Requirements & Qualifications

• Minimum 2-3 years of retail experience, preferably in a supervisory or managerial role

• Experience in fast-moving retail/lifestyle stores is an advantage

• Strong leadership, communication, and people-management skills

• Customer-focused with good problem-solving abilities

• Comfortable working shifts, weekends, and public holidays

• Basic computer skills (POS systems, simple reporting)

Work Environment

• Fast-paced retail environment

• Requires standing for long hours

• Hands-on role involving store operations and team management