Retail Manager (F&B Kiosk)

Operational Excellence & Consistency

-Oversee daily operations across all locations to ensure consistent quality in dessert and services

- Enforce SOP and brand standards across all sites

- Conduct regular store audits to maintain high cleanliness safety, hygiene and service standards

- Manage all on ground maintenance such as pest control, food license, floor trap and equipment

Sales Performance

-Analyse sales data and KPIs to set targets and implement strategies to boost performance

-Provide regular updates on performance of Limited-Time-Offer campaigns and products

-Manage inventories and procurement to ensure smooth supply chain

People leadership & development

-Onboard staff on site and store management

-Coach and mentor store leads to drive performance, motivate teams and develop leaders.

-Plan staffing needs, scheduling and manpower planning across outlets

-Manage staff disciplinary issues

Strategy & Business Growth

-Identify market trends and conduct competitor analysis to stay competitive

-Support new outlet openings and expansion through setup and staffing

-Collaborate with marketing teams to roll out promotions and limited time offer product or events

Customer Experience & Problem Solving

-Handle and resolve escalated customer complaints

-Ensure a high standard of customer service is maintained across all locations.