RETAIL MANAGER

Short Description of the Company's background
Golden Goose is a Next Gen luxury brand specialized in the sourcing, design, and distribution of iconic products, primarily consisting of footwear - sneakers in particular - as well as ready-to-wear, bags, and other accessories. Born in 2000 in Venice, in few years it has redefined the concept of luxury, pioneering the casualization and sneakerization of the global personal luxury goods market, becoming synonymous with extremely high quality, meticulous attention to detail, and its iconic lived-in signature effect. With the ambition of bringing the Italian hand-made tradition to the world, the brand promotes craftsmanship that gives life to an everyday wardrobe combining Italian wearability with an urban vintage flavor. Today Golden Goose is present in Europe, the Americas, Asia, and the Middle East, with more than 2,000 employees worldwide.

ESSENTIAL DUTIES AND RESPONSABILITIES

Commercial & Financial Performance

. Own and deliver the regional retail P&L, including sales targets, profitability, and operational budgets for all stores in South East Asia, Japan, Australia and New Zealand.

. Constantly monitor and analyze market performance, sales KPIs, and market trends to identify opportunities and risks, establishing and implementing robust commercial action plans.

. Drive omni-channel sales initiatives by leveraging all available tools and ensuring a seamless integration between physical retail and digital touchpoints.

. Optimize store-level profitability through effective management of payroll, inventory, and operational expenses.

Team Leadership & Development

. Attract, manage, develop, inspire, and empower a high-performing team of Store Managers and retail professionals.

. Build a strong leadership pipeline by implementing succession planning, coaching, and effective performance development processes for the entire retail team.

. Plan and lead regional meetings and briefings to communicate strategy, set objectives, and align the team on brand and business priorities.

. Foster a positive, inclusive, and high-achieving work environment that encourages ownership and initiative.

Brand & Customer Experience

. Act as the ultimate Brand Ambassador in the region, ensuring the consistent conveyance of the Golden Goose vision, heritage, and values to both teams and clients.

. Uphold the highest standards of customer service, ensuring the selling ceremony, up-selling, cross-selling, and co-creation services are flawlessly executed in every store.

. Enhance customer loyalty and satisfaction by driving database development and personalized client relationship strategies.

. Ensure the overall store presentation, visual merchandising, and grooming standards impeccably reflect the brand's image.

Retail Operations & Compliance

. Supervise and coordinate all retail activities to ensure the smooth and efficient execution of operational tasks across all stores, with a sharp focus on SOPs.

. Ensure effective stock management and back-of-house operations, including goods receiving, transfers, stocktakes, and reporting.

. Guarantee that all corporate rules and regulations concerning business, governance, Compliance (including GDPR and local data laws), and Health & Safety are fully implemented and adhered to.

. Oversee the rollout and adoption of all IT and digital commercial tools and systems.

Business & Network Development

. Support the General Manager in defining the long-term retail strategy, including network growth, new store openings, and market expansion in South East Asia, Japan, Australia and New Zealand.

. Analyze the competitive landscape and consumer insights to provide strategic feedback to Area Management, Merchandising, and Marketing teams.

Job Requirements

Hard skills

. Fluency in English is required for this role , as it involves regular work-related communication with the Global HQ in Italy and the APAC HQ in Shanghai, China.

. Additional language knowledge will be considered as plus, reflecting our commitment to a diverse and inclusive workforce.

. Proven track record (10+ years) in senior retail management, with P&L responsibility for a multi-store region in South East Asia and Australia. Experience in Japan is a strong plus.

. Strong financial and business acumen, with expertise in budgeting, forecasting, and sales analysis.

. Deep understanding of the luxury/fashion retail landscape in Mainland China and Taiwan.

. Proficiency in retail operations, inventory management, and relevant legal/compliance requirements.

Soft Skills

. Exceptional leadership and people management skills, with the ability to inspire and empower large, diverse teams.

. Strategic thinker and a pragmatic problem-solver, capable of making data-driven decisions.

. Outstanding communication, negotiation, and interpersonal skills.

. A true team player who values collaboration and can work towards common goals across functions and cultures.

. Resilient, adaptable, and thrives in a fast-paced, dynamic environment.

BIPO Service (Singapore) Pte. Ltd.

EA License No. : 18S9180