Retail Manager

Retail Manager - Job Scope (Toilet & Kitchen Accessories)

1. Store Operations Management

• Oversee daily retail operations and ensure smooth store functioning.
• Maintain store cleanliness, product displays, and showroom standards.
• Ensure compliance with company policies, safety guidelines, and operational procedures.
• Monitor inventory levels and coordinate replenishment orders.

2. Sales & Customer Service

• Lead the sales team to achieve monthly and quarterly sales targets.
• Provide excellent customer service and handle escalated customer issues.
• Educate customers on product features, installation requirements, and after-sales support.
• Build strong relationships with walk-in customers, regular clients, and renovation buyers.

3. Product Knowledge & Merchandising

• Maintain strong knowledge of bathroom, kitchen, and home accessories.
• Ensure accurate product pricing, labeling, and merchandising.
• Plan and execute product displays and showroom updates based on new arrivals or marketing campaigns.

4. Team Leadership & Training

• Manage, train, and motivate retail staff.
• Conduct regular briefings, coaching, and performance evaluations.
• Schedule staff shifts and ensure adequate manpower coverage.

5. Inventory & Stock Control

• Oversee stock intake, stock transfers, and returns.
• Perform regular stock checks and resolve discrepancies.
• Monitor fast-moving items and slow-moving items to optimize stock levels.

6. Sales Reporting & Administrative Duties

• Prepare weekly/monthly sales reports and provide insights to management.
• Manage POS transactions, petty cash, and daily reconciliation.
• Assist in updating product lists, catalogues, and price revisions.

7. Vendor & Contractor Coordination

• Liaise with suppliers for product updates, deliveries, and after-sales issues.
• Coordinate with installers, contractors, and delivery teams on customer orders.

8. Customer After-Sales & Service Coordination

• Handle warranty claims, service requests, and product exchanges.
• Ensure timely follow-up with customers on installation dates and service issues.

9. Marketing & Promotion Support

• Support and execute in-store promotions and marketing campaigns.
• Provide feedback to management on customer trends and competitor activities.

10. Continuous Improvement

• Identify opportunities to improve store efficiency and customer experience.
• Implement best practices to enhance sales performance and brand image.

Job Requirements

1. Education & Experience

• Minimum 3-5 years of retail management experience, preferably in home products, bathroom, kitchen, or interior-related industries.
• Experience in sales operations, customer service, and team leadership.
• Familiarity with renovation processes, installation requirements, or home fixtures is an added advantage.

2. Skills & Competencies

• Strong leadership and people-management skills.
• Excellent customer service and communication skills.
• Good knowledge of retail operations, merchandising, and inventory control.
• Ability to handle escalations professionally and provide effective solutions.
• Proficient in POS systems, basic Microsoft Office (Excel, Word), and stock management tools.

3. Personal Attributes

• Positive attitude with a high level of responsibility and integrity.
• Strong problem-solving and decision-making skills.
• Able to work independently with minimal supervision.
• Good teamwork and interpersonal skills.
• Detail-oriented, well-organised, and able to handle multiple tasks.

4. Working Requirements

• Able to work retail hours, including weekends and public holidays.
• Physically fit to handle light lifting of products when needed.
• Must be comfortable working in a showroom environment and interacting with walk-in customers.

5. Language

• Able to communicate in English Mandarin is a plus for liaising with Mandarin-speaking customers and suppliers.