RETAIL MANAGER

Retail Manager - Job Scope (Toilet & Kitchen Accessories)

• Store Operations Management

Oversee daily retail operations and ensure smooth store functioning.
Maintain store cleanliness, product displays, and showroom standards.
Ensure compliance with company policies, safety guidelines, and operational procedures.
Monitor inventory levels and coordinate replenishment orders.

• Sales & Customer Service

Lead the sales team to achieve monthly and quarterly sales targets.
Provide excellent customer service and handle escalated customer issues.
Educate customers on product features, installation requirements, and after-sales support.
Build strong relationships with walk-in customers, regular clients, and renovation buyers.

• Product Knowledge & Merchandising

Maintain strong knowledge of bathroom, kitchen, and home accessories.
Ensure accurate product pricing, labeling, and merchandising.
Plan and execute product displays and showroom updates based on new arrivals or marketing campaigns.

• Team Leadership & Training

Manage, train, and motivate retail staff.
Conduct regular briefings, coaching, and performance evaluations.
Schedule staff shifts and ensure adequate manpower coverage.

• Inventory & Stock Control

Oversee stock intake, stock transfers, and returns.
Perform regular stock checks and resolve discrepancies.
Monitor fast-moving items and slow-moving items to optimize stock levels.

• Sales Reporting & Administrative Duties

Prepare weekly/monthly sales reports and provide insights to management.
Manage POS transactions, petty cash, and daily reconciliation.
Assist in updating product lists, catalogues, and price revisions.

• Vendor & Contractor Coordination

Liaise with suppliers for product updates, deliveries, and after-sales issues.
Coordinate with installers, contractors, and delivery teams on customer orders.

• Customer After-Sales & Service Coordination

Handle warranty claims, service requests, and product exchanges.
Ensure timely follow-up with customers on installation dates and service issues.

• Marketing & Promotion Support

Support and execute in-store promotions and marketing campaigns.
Provide feedback to management on customer trends and competitor activities.

• Continuous Improvement

Identify opportunities to improve store efficiency and customer experience.
Implement best practices to enhance sales performance and brand image.

Job Requirements

• Education & Experience

Minimum 3-5 years of retail management experience, preferably in home products, bathroom, kitchen, or interior-related industries.
Experience in sales operations, customer service, and team leadership.
Familiarity with renovation processes, installation requirements, or home fixtures is an added advantage.

• Skills & Competencies

Strong leadership and people-management skills.
Excellent customer service and communication skills.
Good knowledge of retail operations, merchandising, and inventory control.
Ability to handle escalations professionally and provide effective solutions.
Proficient in POS systems, basic Microsoft Office (Excel, Word), and stock management tools.

• Personal Attributes

Positive attitude with a high level of responsibility and integrity.
Strong problem-solving and decision-making skills.
Able to work independently with minimal supervision.
Good teamwork and interpersonal skills.
Detail-oriented, well-organised, and able to handle multiple tasks.

• Working Requirements

Able to work retail hours, including weekends and public holidays.
Physically fit to handle light lifting of products when needed.
Must be comfortable working in a showroom environment and interacting with walk-in customers.

• Language

Able to communicate in English Mandarin is a plus for liaising with Mandarin-speaking customers and suppliers.