Retail Manager

Lead a team of service champions to prioritize safety by enforcing Shell policies and procedures, fostering a culture of safety awareness, and ensuring a safe working environment
. Oversee day-to-day operations at the petrol station to maintain efficiency and productivity
. Monitor and ensure that service champions uniforms are clean, worn properly, and meet Shell Uniform standards to uphold a professional image
. Provide high-quality customer service in the c-store and forecourt, managing the team to build strong customer relationships and promptly address any issues or feedback
. Manage team members to uphold quality standards, oversee inventory procurement, and ensure the station environment is clean and well-maintained
. Implement and enforce work protocols and procedures through staff training, performance monitoring, and compliance audits
. Lead the team of service champions in engaging with customers, promoting products, and upselling to increase sales in both fuel and c-store revenue
. Flexibility to work various shifts to ensure operational coverage and success of the petrol station