Retail Management Trainee (Southeast Asia Market)

About the Company

As the first bone conduction headset manufacturer in China, Shokz pioneered the foray into patented bone conduction technology and has built itself as a worldrenowned headphone brand with its signature open-ear design. Utilising numerous patented acoustics and health technology, Shokz aims to accelerate the development of their True Wireless Stereo series, their bone-conduction hearing aid and health product line.

About the Role

Based in Singapore, the Retail (Sales & Operations) Management Trainee will play a crucial role in our retail operations across Southeast Asia, with a focus on Malaysia/Philiphines or Thailand/Vietnam market. This role is designed for recent graduates looking to launch their careers in retail management, event planning, and customer service. The successful candidate will preferably be fluent in Malay or Thai, or if not, other Southeast Asian languages (e.g. Indonesian, Tagalog) and have a strong foundation in business principles.

Responsibilities

Event Operations

• Assist in developing and executing event plans for in-store promotions and product launches.
• Support coordination with marketing and sales teams to align events with company objectives.
• Participate in managing event logistics, including vendor coordination and budget management.
• Contribute to analyzing event outcomes and providing recommendations for future improvements.

Retail Store Inspections

• Support in conducting regular store inspections to ensure compliance with company policies and standards.
• Identify areas for improvement and contribute to implementing corrective actions.
• Assist in evaluating store performance metrics and providing feedback to store managers.

Training and Development

• Participate in designing and implementing training programs for retail staff.
• Monitor training effectiveness and provide input for continuous improvement.
• Assist in developing and maintaining a library of training materials and resources.

Sales and Performance

• Support in setting and achieving sales targets for assigned stores.
• Contribute to strategies to increase customer traffic and conversion rates.

Customer Relations

• Help ensure high standards of customer service are maintained across all stores.
• Assist in addressing customer complaints and feedback promptly and effectively.

Required Skills

• Bachelor's degree in Business Analytics, Business Administration, Marketing, Data Science or a related field.
• Basic understanding of retail management and customer service principles.
• Fluency in Malay/Thai and English is highly preferred.
• Strong analytical skills with the ability to interpret basic sales data and customer feedback.
• Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite and willingness to learn retail management software.
• Role is open to fresh graduates. Fresh Graduates are welcome to apply.