Job Description

Role Description

Retail Executive to support day-to-day coordination between our online store, e-Marketplace and physical retail outlets. This role assists the General Manager in ensuring a seamless customer experience across all sales channels - keeping stock, pricing, promotions, and reporting aligned between e-commerce and brick-and-mortar operations. It is a hands-on, detail-oriented role suited to someone who enjoys working across both digital and in-store retail environments.

Responsibilities:

Support General Manager in coordinating daily operations between COLDWEAR's online store and physical outlets.
Monitor and reconcile stock levels across the e-commerce platform and store POS systems to prevent overselling or stock discrepancies.
Assist in uploading, updating, and maintaining product listings, pricing, and promotions consistently across all channels.
Compile and consolidate sales performance reports (online and in-store) for management review.
Coordinate with store staff and warehouse/logistics teams on order fulfilment, click-and-collect, and returns/exchanges across channels.
Liaise with Marketing to resolve escalated omnichannel order issues (e.g. online orders collected or returned in-store).
Support the planning and execution of cross-channel marketing campaigns and seasonal promotions.
Help prepare materials, data, and administrative support for the Retail Manager as needed.
Flag any process gaps or inconsistencies between online and physical retail operations.
Support the planning and execution of contentstrategies that drive engagement and sales across our social commerce channels(Telegram, Carousell etc.)
Support the planning and execution of live stream sessions to drive conversion and engagement
Support the execution of integrated marketing campaigns, ensuring timely delivery of social media content, campaign assets and promotional messaging across channels

Requirements &Qualifications

Diploma or Degree in Business, Retail Management, Marketing, or a related field.
1-3 years of experience in retail operations, e-commerce, or a related customer-facing/back-office role fresh graduates with relevant internship experience may be considered.
Prior exposure to both online (e-commerceplatforms, marketplaces) and physical retail operations is an advantage.
Comfortable working with data and reports basic understanding of retail sales cycles and inventory management.