Retail Customer Service Officer

Join us in a well trusted beauty brand as a Customer Service Officer!

Great beauty benefits and a good step to step into this industry!

. Analyse customers feedback to understand areas for improvement and present the findings to senior management.

. Develop service quality processes.

. Manage customers concerns.

. Monitor responses to customer requests and queries to minimise gaps in customer service delivery.

. Organise the client contact database.

. Supervise order processing and order fulfilment.

. Responsible and demonstrate CSO etiquette.

. Ensure good customer satisfaction

Requirements

. Excellent interpersonal and written and oral communication skills.

. Knowledge of CRM systems.

. Computer skills.

. Knowledge of mediation and conflict resolution techniques is preferable.