Job Description

Job Summary

Support retail banking product development and digital initiatives by conducting market research, gathering business requirements, coordinating system projects, resolving system issues, and improving banking processes.

Responsibilities

Conduct market research and competitor analysis on retail banking products and services in Singapore to inform product development
Analyze market trends, customer needs, and industry developments to recommend retail banking product improvements
Support the development and enhancement of personal banking products and services to meet customer expectations
Gather, analyze, and document business and system requirements for new banking products, system enhancements, and digital banking projects
Prepare clear business requirements documents, functional specifications, and project documentation to guide technical teams
Coordinate with technical teams at Head Office to manage system development, implementation, testing, and enhancement projects
Monitor banking system upgrades and product implementations to ensure all requirements are fulfilled
Investigate and coordinate resolution of banking system issues, functional defects, and product-related problems to maintain system reliability
Provide system and product support to branch staff and internal stakeholders to ensure smooth operations
Collaborate with technical teams to identify root causes of issues, develop solutions, and track corrective actions to completion
Monitor outstanding system issues and enhancement requests to support timely resolution and continuous improvement
Support digitalization efforts for personal banking products and services by identifying opportunities aligned with customer needs and industry trends
Identify and recommend improvements to banking product functionality, system performance, and internal processes to enhance efficiency
Participate in projects involving digital banking solutions, system upgrades, and product enhancements to drive innovation
Perform other duties and responsibilities as assigned by supervisor or management

Preferred competencies and qualifications

Knowledge of retail banking products and services to support product development and customer engagement
Exposure to business requirements documentation, system testing, system enhancement, or project coordination to assist project execution
Familiarity with data analysis tools or digital content development to support market research and promotional activities

Other Information

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