Retail Associate

About the Company: The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group's businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

Job Summary:

This role is responsible for delivering exceptional customer service, maintaining store visual standards, and supporting daily sales operations. This role involves assisting customers with product selection, answering questions, processing transactions accurately, and ensuring a clean, organized shopping environment. You will help drive sales by promoting products, upselling when appropriate, and creating a positive shopping experience that encourages customer loyalty.

Responsibilities:

• Deliver exceptional customer service at all times.
• Offering a personalised shopping and styling experience to our DSM clients.
• Delivering the monthly and seasonal sales targets working closely with HQ team to drive sales.
• Maintain and update the customer database.
• Stay informed on trends and advise customers on stock availability.
• Maintaining a client book of key customers and VIP's specialising in the various differents brands in DSM.
• An eye for visual merchandising to continually tweak the space and work closely with the head of visual merchandising.

Product and Brand Management:

• Ensure deep understanding of product, actively seeking opportunities to broaden knowledge of the brand and product.
• Ensure stock is replenished and stock areas are tidy.
• Conduct regular stock checks.
• Provide end of day reports to DSM ensuring any actions required are raised promptly.
• Participate in all stock deliveries.

Key Objectives:

• Ensure seamless store operations and outstanding customer service.
• Build and maintain a loyal client base, seeking out opportunities to drive the business.
• Meet brand and individual monthly and seasonal sales targets.
• Maintain comprehensive knowledge of product and client.
• Foster a service-driven environment that values teamwork and collaborative selling.

Attitude:

• Highly motivated and professional, able to converse at all levels.
• Energetic, self-motivated, and organized.
• Flexible and approachable, with a willingness to work hard and drive the business forward.
• Capable of multitasking and prioritizing effectively.

Skills:

• Specific understanding of brand aesthetic and consumer
• Retail sales and expertise within a luxury business
• Ability to clientele at a high level and set the example for other members of the DSM sales team
• Specific understanding of all collections and stock availability at DSM
• Client book of potential new business for DSM
• Knowledge of Retail Pro (not essential)