Job Description

Company Overview

TudungPeople Singapore offers high-quality, fashion-forward modest hijabs from Malaysia, focusing on operational and service excellence to serve the modest community in Singapore.

Job Summary

The Sales Associate / Brand Associate drives sales and service excellence in a fast-paced retail environment, manages order fulfilment, and supports store operations to create a seamless customer experience across boutique and digital channels.

Responsibilities

Work scheduled shifts during mid-Ramadhan through the week after Eid, including weekdays, weekends, evenings, and peak days to support extended shopping hours
Deliver warm, patient, and service-oriented customer assistance during high-volume traffic periods
Provide product recommendations and styling guidance tailored to modestwear customers
Locate sizes, colors, and stock availability efficiently to meet customer needs
Maintain a calm and positive tone during peak rush hours to enhance customer experience
Quickly learn and apply product knowledge including fabric types, care instructions, tudung styles, face-shape recommendations, promotions, and bundle deals
Upsell and cross-sell products effectively during busy periods to maximize sales
Handle basic cash transactions and POS operations accurately (training provided)
Process purchases, exchanges, service requests, e-receipts, and loyalty enrolment smoothly
Manage customer queues and flow within the store to ensure a pleasant shopping environment
Assist in restocking shelves promptly and maintaining attractive product displays
Repack and steam-iron items as needed to uphold product presentation standards
Support inventory counts and daily replenishment activities to maintain stock accuracy
Maintain store cleanliness and neatness throughout the day, including folding apparel, tidying fitting rooms, and refreshing displays
Perform opening and closing store routines when assigned to ensure operational readiness
Present a clean, modest, and professional appearance consistent with brand identity
Follow brand service etiquette and uniform guidelines to represent the company professionally
Collaborate effectively in a fast-paced team environment with clear communication to full-time staff and team leads
Adapt quickly to guidance and changing task assignments during peak periods
Demonstrate punctuality, reliability, positive energy, and adaptability in all duties
Perform both front-of-house and back-of-house tasks as required
Stand for extended periods during shifts to fulfill operational needs
Comply with legal work eligibility requirements in Singapore
Attend mandatory training and orientation sessions prior to deployment
Sign and adhere to temporary employment agreements, NDAs, confidentiality clauses, and the company Code of Conduct