Retail Account Manager

Retail Account Manager | Singapore

Sales | Full Time, Permanent

About Asurion

Asurion is a global leader in tech care and device protection. We work with major mobile network operators and retailers to help their customers protect, connect and enjoy the technology they rely on every day.

About the Role

As our Retail Account Manager, you'll be responsible for growing sales, retaining customers and keeping one of our key Mobile Network Operator (MNO) clients in Singapore satisfied. You'll be the link between Asurion and the client's sales channels. You'll also bring market trends and competitor insights to help shape the client's growth strategy, product roadmap and marketing plans. You'll report to the General Manager, Client Services – Singapore.

What You'll Do

• Build and deliver the sales plan, and run an account growth strategy that maximises sales and retention across all of the client's sales channels.
• Work with the sales channels to support their teams, providing sales aids, training and coaching, best practices and sales incentives for frontline staff.
• Handle day-to-day support requests and escalations from the channel, raising client satisfaction.
• Find ways to grow sales, such as reaching new markets, improving product features and adding sales channels.
• Give internal stakeholders regular market feedback and competitor insights.
• Present weekly sales reports and improvement plans.
• Champion Asurion's products, making sure everyone in the client's sales team, at every level, understands the benefits and unique value of our programmes for both the client and their customers.

What You'll Bring

• A Bachelor's degree in Business Management or a Diploma in Multi-Media Infocom.
• At least 3 years experience in retail sales or channel account management would be an advantage. However, fresh graduates with strong interpersonal and communication skills are also welcome to apply.
• Mobile device retail experience is preferred. Retail sales experience in consumer electronics, warranty/insurance products or FMCG will also be considered.
• A proven track record of building and running sales programmes that deliver results.
• Hands-on experience creating and delivering sales support initiatives across large retail networks.
• Real skill in sales and product training, and confidence presenting to both small and large groups.
• Excellent communication skills and the ability to influence people at all levels.
• Strong Microsoft Office skills, especially Excel, PowerPoint and Word, for data analysis, reporting and building presentation decks.
• A strong focus on execution and the drive to hit challenging goals.
• High integrity, self-motivation, energy and a can-do attitude.
• The ability to work independently and take initiative.

How we can take care of you:

• Join a non-hierarchical, fast paced and inclusive team – we foster a work culture where employees are valued, regardless of their background, level or position.
• Be a part of something bigger – we are constantly evolving within a startup framework, cultivated and supported by the backing of a large global organization.
• Boost your career through our culture of learning. Take advantage of tailored opportunities for personal growth as you build your personal development plan with your People Leader.
• Connect with the local team through team building, town halls and group training.
• Give back to the community through the partnership with our local charity partners.

Ready to make an impact Apply now and join a team that helps millions of people get the most out of their technology.

About Asurion

Asurion helps people protect, connect and enjoy the latest tech – to make life a little easier. Every day our 19,500 experts help nearly 300 million people around the world solve the most common and uncommon tech issues. We're just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love... no matter the type of tech or where you purchased it.