Job Summary
The Restaurant Supervisor supports the daily operations of Mama's restaurant, ensuring an exceptional guest experience that reflects the brand's playful and people‑first spirit. You will lead the service team, uphold quality and hygiene standards, and help drive operational efficiency while fostering a warm, inclusive, and memorable environment for guests and staff.
Key Responsibilities
Guest Experience
- Ensure guests receive friendly, attentive, and personal service aligned with Mama's brand style.
- Greet and interact with guests, handle feedback, and resolve issues promptly.
- Support the creation of a vibrant, welcoming atmosphere in the restaurant.
Operational Excellence
- Oversee daily floor operations, including opening and closing procedures.
- Maintain high standards of cleanliness, hygiene, and food safety.
- Ensure proper table setups, service flows, and sequence of service.
- Coordinate with the kitchen to ensure timely and accurate order delivery.
Team Leadership
- Supervise, motivate, and support servers, hosts, runners, and bartenders.
- Assist in training new team members on service standards and Mama's culture.
- Plan and communicate shift assignments manage team performance on the floor.
Finance & Administration
- Assist with inventory control and stock management (linen, chinaware, glassware, etc.).
- Support cost‑control efforts and monitor waste and breakage.
- Handle POS operations and reconcile daily sales as needed.
Brand & Culture
- Represent Mama Shelter's quirky, generous, and inclusive identity at all times.
- Contribute to team spirit and a fun, welcoming workplace.
- Ensure service standards reflect Mama's unique positioning.
Qualifications & Experience
- Minimum 2-3 years experience in F&B, with at least 1 year in a supervisory role.
- Experience in lifestyle hotels, boutique hospitality, or high‑volume restaurants preferred.
- Strong leadership, communication, and customer service skills.
- Ability to multitask and work efficiently in a fast‑paced environment.
- Knowledge of POS systems and basic administration.
- Positive energy, adaptability, and a passion for people.
