RESTAURANT SUPERVISOR

Job Description - Floor Supervisor

• Supervise and coordinate daily floor operations to ensure smooth and efficient restaurant service.
• Lead and support service staff during daily operations and busy service periods.
• Ensure guests are welcomed and attended to promptly and professionally.
• Monitor service standards and ensure excellent customer service is maintained at all times.
• Assign staff duties and sections according to operational requirements.
• Conduct pre-service briefings and communicate daily specials, reservations and operational updates.
• Ensure tables, dining areas and service stations are properly set up and maintained.
• Handle guest enquiries, requests and feedback professionally and escalate serious matters to management when necessary.
• Coordinate closely with the kitchen and bar teams to ensure timely and accurate service.
• Assist with taking orders, serving food and beverages, clearing tables and other floor duties when required.
• Ensure staff comply with company SOPs, hygiene, grooming and safety standards.
• Assist in training and guiding new and existing service staff.
• Monitor stock levels of operational items and inform management when replenishment is required.
• Assist with opening and closing duties of the restaurant.
• Support the Restaurant Manager and Assistant Manager in the daily operations of the outlet.
• Perform other duties as assigned by management.