Restaurant Supervisor

Key Responsibilities

1)Daily Operations

. Oversee daily restaurant operations to ensure smooth service and consistent standards.

. Ensure opening/closing procedures are followed, and the café is ready for service (dine-in / takeaway where applicable).

. Maintain cleanliness, hygiene, food safety, and compliance with café SOPs.

2) Staff Scheduling & Team Leadership

. Plan and manage team working schedules/rosters based on peak and non-peak demand.

. Delegate tasks clearly to team members (floor, counter, bar, cleaning, prep support as assigned).

. Train, coach, and supervise staff on service steps, product knowledge, and upselling.

. Monitor attendance, punctuality, and performance escalate staffing/performance issues to the GM.

3) Customer Service & Reservations

. Deliver high-quality customer service and handle service recovery when issues arise.

. Manage customer touchpoints:

. Dine-in guest support and complaint handling

. Reservation handling (if applicable) and seating flow

. Responding to social media messages/comments (as assigned)

. Monitoring and replying to Google Reviews and other online platform comments (as assigned)

4) Inventory & Stock Replenishment

. Maintain inventory records for food, beverages, and operating supplies.

. Conduct stock counts (daily/weekly/monthly as required) and track stock movement.

. Replenish stock and coordinate purchasing requests with the GM to avoid shortages and overstock.

. Check deliveries for accuracy and quality report discrepancies to the GM.

5) Drinks Bar & Beverage Operations

. Ensure proper operation of the drinks bar (coffee / non-alcoholic beverages, and alcoholic items if applicable).

. Maintain beverage standards: recipes, portion control, presentation, hygiene, and equipment care.

. Manage beverage stock (beans/syrups/milk/garnish/drinks supplies) with proper storage and rotation.

6) Reporting& Coordination with GM

. Work closely with the GM on operational reports and analysis, such as:

. Sales summaries and product performance

. Labor scheduling effectiveness (staffing vs demand)

. Waste/spoilage and improvement actions

. Customer feedbacktrends and service improvement plans

. Provide clear updates to the GM on staffing, stock, incidents, and operational needs.

7) Promotions, Advertising & Execution Support

. Plan and execute café promotions and marketing activities with the GM (new items, bundles, seasonal promos).

. Coordinate in-store execution: staff briefing, signage, product availability, and service scripts.

. Support online posting/updates and customer inquiries related to promotions (as assigned).

. Track promotion performance (basic results) and share improvements with the GM.

8) Deliverables /Performance Expectations

. Consistent customer service and positive review management.

. Accurate inventory records and timely replenishment controlled wastage.

. Efficient roster planning and strong team discipline.

. Smooth service operations during peak hours and minimal customer complaints.

. Promotions executed correctly and on time.