Restaurant Operations Manager

Full job description

Oversee and manage the daily operations of stores to ensure smooth running.
Implement Standard Operating Procedures (SOP) and other operational protocols.
To lead, motivate and manage the team to achieve the desired business results.

Supervise, guide and train all personnel to maintain customer satisfaction.
Establish and align monthly targets for sales turnover, food and labor costs, and operating expenses. Monitor closely to ensure these targets are achieved.

1. Thoroughly monitor, control, and report all Profit and Loss (P&L) line items.
2. Assist in managing the stock and setup for the restaurant in line with the brand standards.
3. Understand the restaurant menu and provide recommendation to guests as required.
4. Interact with guests, take orders and provide quality service
5. Ensure the workplace is clean and well maintained at all times.
6. Ensure compliance with SFA regulations.
7. Handle operations customer service feedback and recovery.
8. Develop new operating strategies to improve operational efficiency and maximise the operations productivity.

Additional Requirement:
1. Minimum 3 year of relevant experience
2. Strong in communication skills and presentation
3. Experience in analyzing profitability and costing
4. Possesses basic food hygiene certification
5. Barista/Bartender trained is a strong plus

Job Types: Full-time, Permanent