Restaurant Operations Executive - OHS

Reporting to Restaurant Manager.

The Restaurant Operations Executive supports the daily operations of Hua Ting Fine Dining Restaurant by delivering exceptional guest experiences in accordance with Forbes 5-Star and luxury hospitality service standards. The role ensures smooth restaurant operations, guest satisfaction, team coordination, and strong product knowledge while maintaining the highest standards of professionalism and service excellence.

. Assist in the supervision and coordination of daily restaurant operations.

. Ensure all team members are familiar with menu offerings, promotions, and service procedures.

. Deliver personalized and attentive guest service aligned with luxury dining standards.

. Build rapport with guests and anticipate guest needs to enhance the dining experience.

. Recommend food and beverage pairings and upsell premium menu items professionally.

. Handle guest feedback, complaints, and service recovery promptly and professionally.

. Monitor restaurant cleanliness, table settings, and overall dining ambiance.

. Support reservation management, seating arrangements, and VIP guest handling.

. Assist Restaurant Manager in administrative duties, reports and stock coordination.

. Ensure compliance with hygiene, safety, and company operational standards.

. Support training and coaching of junior service staff when required.

. Perform any other duties assigned by Restaurant Management.