What You'll Do:
- Report directly to the Group Entity Manager.
- Demonstrate the ability to lead, be proactive, and have initiative.
- Oversee the daily operations on shifts.
- Ensure proper uniform, punctuality, and grooming are according to company policy and standard.
- Ensure proper hygiene as prescribed in the company guidelines.
- Understand and manage the operational systems of the outlet they are based in.
- Maintain a positive environment and culture which provides fast, efficient, and friendly service for both customers and staff.
- Maintain a clean and organised environment and when necessary, assist with the packing of stocks.
- Responsible for planning and scheduling of staff, payroll and inventory management.
- Follow customer service and drinks per Standard of Procedures.
- Provide guidance and set examples for staff to ensure that Standard Operating Procedures are maintained and followed.
- Proactive in solving customer's problems and providing satisfactory solutions to various situations.
- Perform and supervise POS duties and Front of House duties including ordering, serving, greeting of customers, opening and closing procedures.
- Identify and report any potential work hazards, operational inconsistencies, and machine break down to the Operation Manager. Investigate and document these incidents, if required.
- Be the Owner and Role Model of the service initiative during your shift.
- Oversee the hiring and interview process of new applicants.
- Manage the appraisal process for the outlet.
What You'll Bring:
- Eye for detail.
- Fun and energetic personality with a positive attitude to serve with customer delight.
- Ability to multitask.
- Good customer service and communication skills.
- Ability to remain composed and work under pressure - specifically during busy dining periods.
- Ability to work overtime, on special events, weekends and Public Holidays when needed.
- Above all, a passion for what you do.
Why Us:
- Flavourful Challenges: Say goodbye to boring workdays. Here, every dish is a canvas, and your creativity knows no bounds.
- Culture Matters: We're more than a team we're a culture. At The Black Hole, we celebrate diversity, creativity, and the art of excellent cuisine.
- Training and Growth: Receive comprehensive training to enhance your skills and opportunities for career growth within our expanding restaurant family.
- Employee Benefits: Enjoy competitive pay and valuable benefits, including medical and dental insurance. Your well-being matters, and we've got you covered.
- Team Appreciation: Join a supportive team that values your contributions and celebrates milestones together. Our success is built on the collective efforts of our dedicated crew.
Job Types: Full-time, Permanent, Flexi Full Time
Pay: Up to $4000 per month
