At Shangri‑La Singapore, we are a heart‑warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, a tranquil and sincere working environment, work‑life balance, and recognition for your efforts.
Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, Shangri‑La Singapore is a sophisticated urban retreat for business and leisure travellers. Our 792 luxurious guest rooms and suites span across three distinct wings, including family‑themed rooms supported by dedicated family‑focused amenities.
We are looking for a Restaurant Manager (Origin Grill) to join our team!
Job Responsibilities
- Oversee the day‑to‑day operations of Origin Grill, ensuring exceptional service standards and guest experience.
- Lead, supervise, and motivate the restaurant service team to deliver consistent, high‑quality service.
- Ensure all guests receive a warm welcome and personalised dining experience aligned with Shangri‑La standards.
- Work closely with the culinary team to ensure food quality, presentation, and timely service.
- Manage reservations, seating plans, and table turnover to optimise guest satisfaction and revenue.
- Ensure compliance with service procedures, brand standards, and grooming guidelines.
- Monitor and manage labour costs, scheduling, and manpower planning effectively.
- Oversee inventory, ordering, and stock control for restaurant supplies and beverages.
- Handle guest feedback and complaints professionally, ensuring timely resolution and recovery.
- Ensure strict adherence to hygiene, safety, and cleanliness standards within the restaurant.
- Support marketing initiatives, promotions, and special events to enhance restaurant performance.
- Prepare operational reports and work closely with management to drive continuous improvement.
Job Requirements
- Minimum 5 years in a restaurant management role.
- Strong experience in managing upscale or fine‑dining restaurant operations.
- Excellent leadership and people management skills.
- Strong understanding of service excellence, wine knowledge, and guest engagement.
- Proven ability to manage budgets, labour costs, and operational expenses.
- Ability to perform in a fast‑paced, high‑pressure hospitality environment.
- Strong communication and organisational skills.
- Good knowledge of hygiene, safety regulations, and service compliance standards.
