Job Summary
Ensure efficient restaurant operations by leading staff and managing services to uphold high standards of cleanliness, customer service, and compliance. Drive team performance through clear communication of KPIs and foster a positive work environment aligned with company goals.
Responsibilities
- Lead and coordinate restaurant staff to maintain efficient and effective daily operations
- Uphold stringent hygiene and cleanliness standards throughout the restaurant
- Communicate sales, service, and food quality KPIs proactively to employees to drive team performance
- Motivate and collaborate closely with the team to achieve shared goals
- Develop and implement operating procedures and standards aligned with company objectives
- Manage cashiering processes ensuring compliance with accounting standards
- Monitor and minimize wastage of consumables and maintain labor productivity ratios
- Ensure guest satisfaction by responding promptly and professionally to comments, requests, and complaints
- Take personal responsibility to resolve guest issues effectively
- Manage Human Resources functions including hiring, training, performance feedback, recognition, and succession planning within assigned departments
- Promote a work environment that fosters teamwork, mutual respect, and employee satisfaction while ensuring compliance with company policies and legal requirements
- Maintain and update guest profiles daily, taking appropriate actions as needed
- Perform ad hoc duties as assigned by management
- Apply knowledge of F&B operations, quality management, and Microsoft Office to support administrative tasks
- Utilize a team-oriented management approach with open communication and relationship-building skills
- Demonstrate problem-solving skills and the ability to think creatively in challenging situations
- Maintain a well-groomed, professional appearance
Preferred competencies and qualifications
- Knowledge of wine and sake is a plus
- Minimum 2 years experience in fine dining restaurants specializing in Japanese cuisine
