RESTAURANT MANAGER

Job Summary

We are seeking an experienced Restaurant Manager to lead daily operations, drive team performance, maintain high service standards, and ensure an outstanding customer experience in a fast-paced restaurant environment.

Responsibilities

• Oversee daily restaurant operations to ensure smooth and efficient service delivery
• Lead, manage, and motivate the front-of-house team to achieve operational goals and maintain high morale
• Plan and manage staff deployment and daily work schedules to optimize manpower and service coverage
• Maintain high standards of customer service by monitoring service quality and addressing issues promptly
• Handle customer feedback professionally and resolve operational challenges to enhance guest satisfaction
• Monitor sales performance and support strategies to achieve business targets and revenue growth
• Assist in cost control measures and minimize operational wastage to improve profitability
• Monitor inventory levels and coordinate with the kitchen team to ensure timely stock availability
• Ensure compliance with food safety, hygiene, and workplace safety regulations to maintain a safe environment
• Communicate effectively with team members and stakeholders to foster collaboration and operational excellence
• Adapt to fast-paced, high-volume restaurant conditions while maintaining service quality
• Work shifts, including weekends and public holidays, as required to support business needs

Preferred competencies and qualifications

• Experience in restaurant management or food and beverage operations
• Experience working in a Chinese restaurant environment
• Strong leadership and people-management skills demonstrated through team development and performance improvement
• Good understanding of restaurant operations and service standards to maintain consistent quality
• Strong customer service and problem-solving skills applied to enhance guest experiences
• Knowledge of staff scheduling and manpower management to optimize workforce efficiency
• Understanding of restaurant cost control and inventory management to support financial goals
• Strong communication and interpersonal skills to engage effectively with staff and customers