Job Summary
Lead daily restaurant operations to drive team performance, customer satisfaction, and financial results. Manage staff, inventory, and compliance while optimizing food quality and promotional efforts to enhance brand reputation and profitability.
Responsibilities
- Manage daily restaurant operations including staff scheduling, inventory control, and supply chain coordination to ensure smooth workflow
- Recruit, train, and motivate employees to foster a positive work environment and improve team cohesion and service quality
- Resolve customer complaints and gather feedback to enhance customer satisfaction and strengthen the restaurant's reputation
- Monitor sales performance, control costs, and analyze profits to develop and implement effective budget plans
- Supervise food quality and safety standards while assisting in menu optimization to maintain high culinary standards
- Develop and support promotional strategies to increase brand awareness and attract customer traffic
- Ensure compliance with all relevant laws, regulations, and industry standards to maintain operational integrity
Preferred competencies and qualifications
- Preferred majors in Chinese restaurant management or hotel management
- Minimum 3 years of management experience in the restaurant industry with knowledge of Chinese cuisine characteristics and operational processes
- Strong leadership and teamwork skills demonstrated through managing restaurant teams
- Effective communication skills combined with customer service awareness
- Proficiency in financial budgeting and cost control
- Ability to adapt and maintain high efficiency in a fast-paced environment
